Refund policy
Return and Refund Policy
At Chalk My Theme, we are committed to providing our customers with the best online shopping experience possible. We take pride in our customer-centric approach and strive to provide the most flexible and customer-friendly return and replacement policy possible. We understand that sometimes you may need to return or replace a product, and we want to make this process as easy and hassle-free as possible. Please take a moment to familiarize yourself with our return and replacement policy:
7 Days Satisfaction Guarantee:
We offer a 7days satisfaction guarantee on all products purchased through our website. If you are not completely satisfied with your purchase for any reason, you may return it within 7 days from the date of delivery.
Eligibility for Returns and Replacements
To be eligible for a return or replacement, the following conditions must be met:
- The product must be in its original packaging, with all accessories, manuals, and any promotional materials included.
- The product must be in new and unused condition.
- Returns and replacements are only available for products purchased directly from our website. If you purchased a product from a third-party seller, please contact them for their return and replacement policy.
Return Process
To initiate a return or replacement, please contact our customer support team for assistance with your return or replacement.
📞 Phone: +91 77400 99284
📧 Email: care@chalkmytheme.com
💬 WhatsApp Chat: Start a WhatsApp chat with us
Refund and Replacement Options
- Refund: If you choose a refund, the purchase price, excluding any shipping and handling charges, will be promptly processed and credited to your account in the form of a Gift Card. This Gift Card will be delivered to your registered email address and WhatsApp number within 2 business days after we have received the returned item.
- Replacement: If you opt for a replacement, we will ship a new identical item to you at no additional cost, provided it is in stock after receiving the old one. If the item is out of stock, we will issue a refund.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return label.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will arrange for a return and replacement at no extra cost to you.
Cancellations
Orders can be cancelled within 2 hours of purchase. After that period, orders may have already been processed and shipped.
Note: For personalized orders, we do not accept returns or replacements, as these items are tailor-made to your individual preferences.
We kindly ask that you review and double-check all customization details before placing your order to ensure accuracy.
Exceptional Cases:
Returns and Refunds for Personalised: In the unlikely event that your personalized order arrives damaged or with errors due to a mistake on our part, please contact our customer service team immediately. We will work swiftly to address and rectify the issue, ensuring your complete satisfaction.
Returns and Refunds for Furniture: As a standard practice, we do not accept returns or offer refunds for furniture items. However, in the rare event that you receive an incorrect or defective furniture item, we will promptly arrange for the pickup of the product. Upon receipt and inspection at our facility, we will provide a replacement and subsequently update you with the tracking ID and other relevant details
International Orders: Please note that we do not accept returns or offer refunds for international orders. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any concerns regarding your international order, please contact our customer support team for assistance.
Contact Us
If you have any questions or need further assistance with our return and replacement policy, please don't hesitate to contact our customer support team at care@chalkmytheme.com or +91 77400-99284 or Start a WhatsApp chat with us.
Chalk My Theme is dedicated to your satisfaction, and we appreciate your trust in us for your online shopping needs. Thank you for choosing us as your preferred online shopping destination.
Chalk My Theme reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
Chalk My Theme has all rights to reject or accept the request for return/replacement.
All disputes arising in connection with the purchase, shipping, and return are subject to Punjab (INDIA) jurisdiction only.